1. Cancellation charges
No cancellation, administration or handling charge is levied. Where a return is required, the cost of carriage is for the customer’s account only in the cases identified below.
2. Cancellation before dispatch
An order may be cancelled at any time before dispatch by notice to support@lpg.africa quoting the order number. The full amount paid, including the R89 delivery charge, is refunded. Orders are dispatched within 1 business day of payment clearing. No charge is levied under section 17 of the Consumer Protection Act 68 of 2008 in any circumstances, including where the customer or the intended recipient has died or been hospitalised.
3. Cooling-off period
Under section 44 of the Electronic Communications and Transactions Act 25 of 2002, a purchase may be cancelled within 7 business days of receipt of the goods, without reason and without penalty. Notice must be given to support@lpg.africawithin that period. The cost of returning the goods is for the customer’s account and is the only charge levied. The amount paid, including the R89 delivery charge, is refunded within 30 days of cancellation. Opened packaging does not affect this right.
4. Cancellation after the cooling-off period
No cancellation right is offered beyond the period in clause 3. After that period, a return is available only on the grounds set out in the returns and warranty policy.
5. Defective goods
Defective, unsafe or misdescribed goods are dealt with under the returns and warranty policy and not under this policy.
6. Late delivery
Orders are fulfilled within 30 days of receipt unless a longer period has been agreed in advance. Where that period is not met, the customer may cancel on 7 days’ written notice to support@lpg.africa under section 46(2) of the Electronic Communications and Transactions Act.
7. Cancellation by us
An order may be cancelled where the goods are unavailable, where payment cannot be verified, or where the delivery address is outside South Africa. Notification is given on becoming aware and the full amount paid is refunded within 30days of that notification, as required by section 46(3) of the Electronic Communications and Transactions Act. Substitute goods are not supplied and amounts paid are not held against a future order without the customer’s instruction.
8. Sales concluded off this website
Where a sale is concluded away from this website following direct marketing, section 16 of the Consumer Protection Act applies: the transaction may be rescinded in writing within five business days of the later of the date of the agreement or the date of delivery, with a refund within 15 business days. Orders placed on this website are governed by clause 3.
9. Refunds
Refunds are made in accordance with the refund policy.
10. Enquiries
support@lpg.africa. See also complaints.