30-day returns
If you change your mind, you can return your sensor within 30 days of delivery for a refund. We ask that it is in good condition with its packaging where possible. Once we receive it, we refund the purchase price to your original payment method.
2-year warranty
Every LPG Sense sensor is covered for 2 years against manufacturing defects. If your sensor stops working as it should within that period, we will repair or replace it at no charge. The warranty does not cover accidental damage, misuse, or normal battery wear beyond its rated life.
Faulty on arrival
If something is wrong out of the box, your rights under the Consumer Protection Act apply. Contact us within a reasonable time and we will arrange a replacement or refund.
How to start a return
Email support@lpg.africa with your order number (it looks like LS-12345) and a short note on what you need. We will reply with a return address and next steps — no call centres, no hoops.