Orders are not open. These terms apply from the date orders open.
1. Areas served
Delivery is to street addresses within South Africa only. Orders for delivery outside South Africa are not accepted. Delivery cannot be made to a post box. Where an address cannot be reached by the courier, the nearest collection point will be arranged or the order cancelled and refunded.
2. Charge
A flat charge of R89 per order applies countrywide. The charge is per order and not per unit. One sensor delivered is R888.99 in total. No fuel levy, remote-area surcharge or handling fee is added, and the total is displayed before payment is requested. The charge is expressly agreed as part of the sale.
3. Dispatch and delivery times
- Dispatch: within 1 business day of payment clearing.
- Main centres: 1–3 business days from dispatch.
- Outlying areas: up to 5 business days from dispatch.
Delivery times are estimates based on the carrier’s service and are not guaranteed. Orders are fulfilled within 30 days of receipt unless a longer period has been agreed in advance; where that period is not met, the customer may cancel on 7days’ written notice under section 46(2) of the Electronic Communications and Transactions Act. See the cancellation policy.
4. Carrier and tracking
Delivery is by Aramex courier. A waybill number is emailed on collection. Orders are not split across multiple shipments.
5. Risk in transit
Goods remain at our risk until the customer accepts delivery, as provided in section 19(2)(c) of the Consumer Protection Act. Loss or damage before delivery must be reported to us, and the goods will be replaced or the amount paid refunded.
6. Examination on delivery
The customer is entitled to a reasonable opportunity to examine the goods before accepting delivery. Goods that are damaged, incomplete or not as ordered may be rejected within 10 business days of delivery, with collection at our cost. See returns & warranty.
7. Failed delivery
- No one available. The courier will attempt redelivery or arrange a collection point.
- Incorrect or incomplete address. Corrections must be notified to orders@lpg.africa. Corrections before dispatch are made at no charge. Where goods are returned to us because the address supplied was incorrect, the cost of redelivery is for the customer’s account and will be notified before it is incurred.
- Delivery refused or unclaimed. The order is treated as cancelled and the amount paid is refunded less the actual cost of the return leg. Where delivery was refused because the goods were damaged or not as ordered, no deduction is made.
- Goods recorded as delivered but not received. This must be reported within a reasonable time and will be investigated with the carrier.
8. Enquiries
orders@lpg.africa, quoting the order number.