Contact us
Complaints should be sent to support@lpg.africa or made by telephone on 073 461 4604, quoting the order number and the nature of the complaint. The matter will be investigated and a response provided.
Industry code and ombud
The Consumer Goods and Services Industry Code of Conduct applies to us as a supplier of consumer goods. The Code can be read on the CGSO’s website at www.cgso.org.za, and we will email you a copy on request. A complaint may be referred to the Consumer Goods and Services Ombud at 0860 000 272, complaints@cgso.org.za, or 292 Surrey Avenue, Ferndale, Randburg.
Personal information
Complaints concerning the processing of personal information are dealt with under the privacy policy, which sets out the referral route to the Information Regulator.
Product safety
A sensor that is overheating, swelling or leaking must be taken out of use, removed from the cylinder, and reported immediately to support@lpg.africa. See safety and intended use.