Skip to content
LPG Sense
Legal

PAIA manual

Our manual under section 51 of the Promotion of Access to Information Act: what records we keep, and how to ask for them.

Last updated: 4 August 2026

1. Why this manual exists

The Promotion of Access to Information Act 2 of 2000 (PAIA) gives effect to your constitutional right of access to information. Every private body must compile a manual describing the records it holds and how to request them, and must make it available. This is ours. It also carries the processing summary that the Protection of Personal Information Act 4 of 2013 (POPIA) requires a manual to include.

Some of this is dry. It is meant to be usable, so if you simply want to know what we hold about you and get a copy, skip to section 6 — or just email us and ask.

2. The private body

  • Name: LPG Africa (Pty) Ltd, trading as LPG Sense
  • Registration number: 2026/573057/07
  • Head of the body and Information Officer: Jusha Dann
  • Street and postal address: 21 Jamaican Music Avenue, Pretoria, Gauteng, 0081, South Africa
  • Telephone: 073 461 4604
  • Email: info@lpg.africa
  • Website: lpg.africa

We have no fax number. Requests may be sent by email or post, and we will accept a request made in any other reasonable way rather than turning you away on a formality.

3. The Information Regulator’s guide

The Information Regulator has published a guide, in accordance with section 10 of PAIA, on how to use the Act. It is available from the Regulator, free of charge, and a copy is kept at our office for inspection during business hours.

  • Information Regulator (South Africa)
  • Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
  • PO Box 31533, Braamfontein, Johannesburg, 2017
  • Telephone 010 023 5200 · toll-free 0800 017 160
  • enquiries@inforegulator.org.za · inforegulator.org.za

4. Records available without a request

We have not published a notice under section 52(2) of PAIA. In practice, though, a good deal is already public and needs no request at all: everything on lpg.africa, including our terms of sale, refund policy, cancellation policy, returns and warranty policy, delivery policy, safety information, privacy policy and cookie notice. If you are a customer, your own order record is available to you at your order page and in your confirmation email.

5. Records available under other legislation

Certain records are available to specified persons under other laws, including the Companies Act 71 of 2008, the Tax Administration Act 28 of 2011, the Income Tax Act 58 of 1962, the Basic Conditions of Employment Act 75 of 1997, the Labour Relations Act 66 of 1995, the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 and POPIA. Access under those laws follows their own procedures rather than this manual.

6. Records we hold, by subject

We are a small single-product business. The categories below are complete as far as we know. Not every record in a category is accessible on request — see section 8.

  • Customers and orders: order records (order number, items, prices, totals, status), delivery addresses and contact details, delivery and tracking records, correspondence about orders, returns, refunds and warranty claims.
  • Enquiries and marketing: emails you send us, and the list of people who asked to be told when the sensor launches, together with unsubscribe records.
  • Company and statutory: incorporation and registration documents, share and director records, minutes and resolutions, licences and registrations.
  • Financial and tax: invoices, receipts, refunds, bank records, accounting records, income tax records, and payment-provider settlement reports.
  • Product and compliance: product specifications, test reports and approval records, safety and quality records, batch and serial-number records, incident and recall records, and supplier and manufacturing agreements.
  • Suppliers and service providers: agreements and correspondence with our hosting, email, courier and payment providers, including the data-processing agreements.
  • Employment, where we have employees: contracts, payroll and statutory returns.
  • Information technology: website source code and configuration, server and security logs, and backups.

7. How to request access

  • Use Form 2(“Request for access to record”) under the Regulations Relating to the Promotion of Access to Information, 2021. It is on the Regulator’s site at inforegulator.org.za. The old Forms A, B and C have been repealed — please do not use them.
  • Send it to info@lpg.africa, or by post to 21 Jamaican Music Avenue, Pretoria, Gauteng, 0081, South Africa, together with proof of identity and enough detail for us to find the record and to know how you want it delivered.
  • If you are asking for your own personal information, say so — a personal requester pays no request fee, and confirmation of whether we hold anything about you is always free.
  • Fees. A request fee and an access fee may apply where a requester asks for records about someone or something other than themselves, at the rates prescribed in the PAIA Regulations. We will give you a written estimate before we do any work, and we may ask for a deposit where the work is substantial. We do not add a margin.
  • Timing. We will decide within 30 days of receiving a complete request, and tell you in writing. Where the Act permits an extension we will explain why and by how long.
  • Format. Tell us how you would like it — email, printed, or inspection in person — and we will accommodate any reasonable request, including where you need it in a particular form because of a disability.

8. When we may refuse

PAIA lets a private body refuse access on specific grounds, and requires it where a ground applies. The ones that could realistically arise here are the mandatory protection of someone else’s personal information, our own or a third party’s commercial information, trade secrets and confidential information supplied to us in confidence, records privileged in legal proceedings, and information whose disclosure would endanger a person or a security system.

If we refuse we will tell you which ground we relied on and why, and if only part of a record is protected we will release the rest. You may then complain to the Information Regulator or apply to court. Nothing in this manual reduces your rights under PAIA or POPIA.

9. Personal information we process (POPIA)

  • Purposes: taking, fulfilling and supporting orders; answering enquiries; sending the launch notification people ask for; keeping tax, accounting and company records; product safety, warranty and recall records; and keeping the website secure.
  • Categories of data subjects and their information:customers and prospective customers (name, email address, mobile number, delivery address, order and payment reference); people who email us (name, email address, message content); suppliers’ and service providers’ contact people (name, work contact details); and employees, where we have them (employment and payroll information).
  • Recipients: Google Cloud and Firebase (hosting, database, logs), Resend (email delivery), Zoho Mail (our mailboxes), Google Places (optional address lookup at checkout), Aramex (delivery), our payment provider (card payments), and our accountants and professional advisers. Also SARS and other authorities where the law requires it.
  • Planned transborder flows: to the United States and the European Union, through the hosting, email and address-lookup services above, under written agreements holding them to protection substantially similar to POPIA.
  • Retention: launch sign-ups until unsubscribed or shortly after the launch message; support correspondence 2 years; order, tax and accounting records 5 years; then deleted or de-identified.
  • Security safeguards: HTTPS throughout; order records in a database with all client access blocked at the rules layer and reachable only by our server; order confirmation pages protected by an unguessable per-order token; strict security headers; access limited to the people who need it; written processing agreements with every operator; and no card data on our systems at all.
  • Your POPIA rights, including access, correction, deletion, objection and complaint to the Regulator, are set out in full on our privacy policy.

10. Availability of this manual

This manual is published here in English. PAIA sets no language requirement for a private body’s manual — the three-official-languages rule applies to public bodies. It is also available for inspection at our office during normal business hours, on request by email at no charge for an electronic copy, and to the Information Regulator on request. A printed copy may attract the prescribed photocopying fee.

11. Updates

We review this manual regularly and whenever what we hold materially changes. The date at the top of the page shows when it was last revised.